The room hadn't been properly checked by Housekeeping as there were a few things that needed Maintenance. There was a lack of information reference the Chinese and Italian dining options, we were led to believe that we could have one or the other, not both. Instructions of how to get to the main road/beach should be included in the hotel information brochure in the room. The bathrooms could have been stocked with better quality toiletries and include face cloths which we fully expect in a 5* hotel. The main things that really let the hotel down was allowing people into the dining in shorts and flip flops and no shirts, also coming directly from the beach or pool in wet clothes.. The packed lunch arrangements needs to be looked at, perhaps it would be best if the lunch boxes were made up in the kitchen and not by guests who wasted more food than they could eat, this really did lower the tone of the hotel. We do not rate this as a 5* hotel. We enjoyed our stay and will return to Crete some time in the future.
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