the lobby and pool area was great but as soon as we entered our room we were disappointed. old furniture ancient tv set, two single beds united were the 'double' bed even though we asked specifically for a double. smelly carpet probably 20 years old. the food was average and highly not a value for money. We were also told that your company hasnt settled the accomodation fees and its a pity to pay it again -exact words-!!!! unacceptable. they didnt even asked an apologise afterwards just a notice under the door that confirmed the payment. The TOP was on our departure at 12pm we asked if its ok to stay at the pool until the evening which is the usual i believe and the answer was :you cant stay nowhere at the hotel and must leave now because a group of UN soldiers came and all guests must go because its not allowed.Just like that not even a prior notice!! Ridiculous and shocking!! I DONT RECOMMEND IT TO ANYONE.

The hotel's large lagoon type swimming pool is its strongest asset. Although the lobby and bar area are beautifully decorated, the rooms and garden area could do with a makeover. The food was very tasteful, although we were expecting a larger variety at dinner, as this is a 5 star hotel. Also, there was no special menu for kids, which was also a disappointment.

This is not a 5* Deluxe hotel for sure. There are no additional facilities or services from a 3* hotel. I could easily find the same services and quality to a 3* hotel. Except if you book a premium room which is equal to a standard room from a 5 Deluxe hotel. We really dissapointed in overall. At least there was professionals in the management who actually understood our problems and our dissapointment and they upgrated us to a premium room services. Otherwise there was not a reason to stay in a hotel which has been advirtised as 5* Deluxe hotel but actually it is not. I am not sure based on which criteria and which process you are adding a hotel in your group but you need to be sure what you are advirtising.